Support workers in mental health assist people with daily living tasks, community participation, medication prompting, and connection to services. They may work with NDIS participants, in supported accommodation, in community mental health outreach, or in residential rehabilitation services. The work is relationship-focused and recovery-oriented.

This is a high-demand role across Australia, driven largely by the growth of the NDIS and the shift from institutional to community-based care. Many support workers develop deep long-term relationships with the people they support, and the role is highly valued by people living with mental illness.

Entry into support work typically requires a Certificate III or IV in Individual Support, Mental Health, or Disability. Some employers provide on-the-job training. The work can be part-time, full-time, or shift-based including weekends and evenings.

Typical salary

$52k – $70k AUD

SCHADS Award applies for most community sector roles. NDIS price guide rates apply for registered providers. Penalty rates apply for shift and weekend work.

Registration

No statutory registration. NDIS Worker Screening Check required for most roles.

Qualifications typically required

Certificate III in Individual Support or Certificate IV in Mental Health
NDIS Worker Screening Check
Current First Aid certificate
Working with Children Check where applicable

Career pathway

Support workers often move into Senior Support Worker or Team Leader roles with experience. Further study in mental health, disability, or social work opens pathways to case management, coordination, or clinical roles. Many experienced support workers transition into peer work or NDIS planning and coordination.

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