The Personal Data and Browser Data (hereinafter collectively referred to as “Data”), automatically collected from this website (hereinafter the “Site”), by means of automated systems or freely entered by the User of this Site.
We receive a number of different types of information about you, including:
The information that’s required when you sign up for the site, as well as the information you choose to share.
Required information such as your name, email address, birthday, and gender. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
Usernames and User IDs, which are a way to identify you on Supportive. A User ID is a string of numbers and a username generally is some variation of your name.
“Public Information” which means the information you choose to make public, as well as information that is always publicly available.
Information posted to a group chat or moderated session and information kept within a one on one session.
Parties processing the data
Supportive is a “Trading As” used by Supportive Online Therapy Pty Ltd. who runs the site and keeps the Data.
We will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies). Generally, we will only use your information within our company. However, sometimes we use third parties to process your information (for example our payment providers). We will require these third parties to comply strictly with its instructions and we will require that they not use your personal information for their own business purposes.
The use of the collected Data by Supportive
We use non-identifying and aggregate information to better design our Web site and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our Web site, or that Y number of men and Z number of women filled out a site survey or form, but we would not disclose anything that could be used to identify those individuals. We only provide data to our partners, if any, after we have removed your name and any other personally identifying information from it, or have combined it with other people’s data in a way that it no longer personally identifies you.
Supportive use non-identifying and aggregate information about responses to the clinical outcome assessments (personal assessments), and the frequency of the utilization of the Supportive service. These efforts enhance program evaluation.
The anonymous and aggregated data (may) also be published through various media platforms/academic journals. No personal identifying information will be tied to the results, and Supportive will not share anything that could be used to identify your account or your private information.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will contact you before we use your data for these new purposes to notify you of the policy change and to provide you with the ability to opt out of these new uses.
We store data only for as long as it is necessary to provide products and services to you and others, including those described above and for legal protections or as required by applicable laws and regulations.
We may enable access to public information that has been shared through our services.
We may allow service providers to access information so they can help us provide services.
IP addresses are used to identify the location of users, the number of visits from different countries and also to block disruptive use; and to analyse and improve the services offered on our website, e.g. to provide you with the most user-friendly navigation experience.
Certain information is needed to provide you with services, and we may keep the information even after you delete your account.
Some forms of processing (sending promotional information, commercial profiling, behavioral advertising, geo-location, etc.) may require the express consent of the User. Specific information may be shown on the pages of the Site in connection with particular services or processing of Data provided by the Site User.
Upon request we provide site visitors with access to a description of information that we maintain about them. Supportive.com.au uses industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. If you feel that this site is not following its stated information policy, you may contact us as listed on www.supportive.com.au.
For content that is covered by intellectual property rights, like photos and videos you specifically grant Supportive.com.au a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use any IP content that you post on or in connection with Supportive.com.au (IP License). This IP License ends when you delete your IP content or your account unless your content has been shared with others, and they have not deleted it.
When you delete IP content, it is deleted in a manner similar to emptying the recycle bin on a computer. However, you understand that removed content may persist in backup copies for a reasonable period of time (but will not be available to others).
Protecting the Privacy of your fellow Supportive Users
During your use of Supportive.com.au services, you will not send or otherwise post unauthorized commercial communications (such as spam) on Supportive.com.au.
You will not collect users’ content or information, or otherwise access Supportive.com.au, using automated means (such as harvesting bots, robots, spiders, or scrapers) without our permission:
You will not upload viruses or other malicious code.
You will not solicit login information or access an account belonging to someone else.
You will not bully, intimidate, or harass any other User.
You will not post content that: is hateful, threatening, or pornographic; incites violence; or contains nudity or graphic or gratuitous violence.
You will not provide any false personal information on Supportive.com.au, or create an account for anyone other than yourself without permission. You will not create more than one personal profile.
Copyrights- Ours and Protecting Other People’s Intellectual Property Rights
Portable Electronic Devices
The Supportive Platform is available on a multitude of portable electronic devices. We provide our connection to mobile services for free, but please be aware that your carrier’s normal rates and fees, such as text messaging fees, may still apply. You provide all rights necessary to enable users to sync (including through an application) their contact lists with any basic information and contact information that is visible to them on Supportive.com.au, as well as your name and profile picture.
Your Use of Your Personal Data
If a Supportive.com.au User utilizes the Site to publish or otherwise share Personal Data with third parties, he or she assumes full responsibility: the User states possession of the right to communicate or disclose personal data to third parties, and that they have received prior information thereto, thus relieving the Site of all responsibility for their improper use following disclosure or dissemination.
You will resolve any claim, cause of action or dispute (claim) you have with us arising out of or relating to this Statement or Supportive.com.au exclusively in a state or federal court located New South Wales. The laws of the State of New South Wales will govern this Statement, as well as any claim that might arise between you and us, without regard to conflict of law provisions.
If anyone brings a claim against us related to your actions, content or information on Supportive.com.au, you will indemnify and hold us harmless from and against all damages, losses, and expenses of any kind (including reasonable legal fees and costs) related to such claim.
Social Networks and Supportive
These services allow the web site to access the data on your profile in the social networks, and to interact through your post. These services are not activated automatically, but require express authorisation by the user.
Cookies and Use Thereof on Supportive.com.au
A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer, tablet, phablet, cell phone or other electronic device (referred to here as a “device”) browser from a website’s computer and is stored on your device’s hard drive. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Many sites do this whenever a user visits their website in order to track traffic flows.
Information supplied by cookies can help us to analyse the profile of our visitors so we can provide you with a better user experience.
Clinical Assessments: Questions from clinical scales that measure mental health and well-being. Clinical assessments vary by condition.
Data/results: The quantitative scores that are based on responses to questions in the assessments.
General Location: The location of the state and city, but NOT address/place of residency.
Personal identifying information: Name, address, credit card number
We try to keep Supportive.com.au safe, but you use it at your own risk. We are providing Supportive.com.au as is without any express or implied warranties. We do not guarantee that Supportive.com.au will be safe or secure. Supportive.com.au is not responsible for the actions, content, information, or data of third parties, and you release us, our directors, officers, employees, and agents from any claims and damages, known and unknown, arising out of or in any way connected with any claim you have against any such third parties.
We strive to create a community with consistent standards for everyone, but we also strive to respect local laws. You consent to having your personal data transferred to and processed in Australia. If you are located in a country embargoed by Australia you will not engage in commercial activities on Supportive.com.au (such as advertising or payments) By content we mean anything you post on Supportive.com.au that would not be included in the definition of information. By data we mean content and information that third parties can retrieve from Supportive.com.au or provide to Supportive.com.au through Platform. By post we mean post on Supportive.com.au or otherwise make available to us (such as by using an application). By use we mean use, copy, publicly perform or display, distribute, modify, translate, and create derivative works of.
Understand, that we treat your use of our platform with the utmost respect to your privacy. We keep all information not disclosed above private between the Therapist and the User, keeping only non-decimated “file” copies for reference in case of legal dispute of by court order as we are required to under Federal Laws for a period up to seven years. File retention protects both the User and the Therapist’s safety. The data will be protected at high levels of security and privacy, and should the user use a pseudonym, will not include their real name in the conversation records.
Supportive is not responsible for data lost/exposed/used due to the nature of the Internet and digital environments, illegal actions of hackers and criminals, technical malfunctions of servers and database etc. These are the accepted risks of our Users and users of the Internet in general. You are agreeing to this standard in using our site.
Supportive reserves the right to amend this Privacy Statement at any time without notice, and only the current Privacy Statement may be deemed effective. Regardless of later updates or changes to our privacy notice, we will never use the information you submit under our current privacy notice in a new way without first providing you an opportunity to opt-out or otherwise prevent that use.