Supportive is Australia’s largest online counselling platform. The way we communicate has changed so we believe that having a conversation with a qualified counsellor should be anonymous, affordable and accessible for everyone, from any device. Be part of a supportive environment, and get back to being you.
We offer two plans. Messaging for $35/week billed at $140/month and Messaging plus one video appointments for $49/week billed at $196/month
Have you ever experienced stress, anxiety or depression, or ever feel that it would be nice to speak to someone that can provide qualified, non-judgemental advice on topics such as relationships, parenting, addictions, eating, sleeping, trauma, anger, family conflicts, LGBT matters, grief, religion, self-esteem? If you ever have then Supportive may be able to help. We’re here to help you get back to being you and to help you overcome anything that gets in your way of being happy.
If any of the following is true for you, then Supportive is not the right solution:
- You are a minor or you are under the care of a legal guardian.
- You have been diagnosed with a severe mental illness, or if you have been advised to be in psychological supervision or psychiatric care.
- You are in an emergency situation or crisis.
- You were required to undergo therapy or counselling either by a court order or by any other authority.
- You do not have a reliable internet connection or a device that can connect to the platform
If you are in a life threatening situation please do not use Supportive but instead call Lifeline at 13 11 14 or emergency services at 000.
Supportive provides the platform that connects registered counsellors with clients. Our goal is to make communication easier, affordable and geared to the way we communicate today.
The counsellors that offer help through the Supportive platform are registered, experienced and qualified in providing Psychotherapy treatment on topics such as relationships, parenting, addictions, eating, sleeping, trauma, anger, family conflicts, LGBT matters, grief, religion and self-esteem to name a few. Online counselling is not a replacement for traditional face-to-face counselling and your counsellor will not be able to offer you prescriptions.
Counsellors on Supportive are registered, qualified and experienced. They all have undertaken the study, exams and required supervision hours to enable them to practice.
There is no limit to the number of messages you may send your counsellor. If you have chosen a plan that includes video and phone calls you can organise up to two 30 minute sessions with your counsellor each month.
Messages are Asynchronous, meaning that conversation response times will vary depending on the availability of your counsellor.
In most cases, you are matched straight away to a counsellor. Using an advanced algorithm we match you based on responses to the questionnaire, specialisations and distance to your counsellor. By matching by location we also provide the possibility for you to meet face to face with your counsellor if the need or desire is there.
The Supportive platform allows you to communicate through the following methods:
- Sending messages
- Scheduling a call
- Scheduling a video call
Our messaging plan offers you with the ability to communicate by sending messages, to schedule a phone or video call you will need to choose the appropriate plan.
Supportive is designed to function and feel similar to the messaging services you already use day-to-day such as SMS, Whatsapp, Facebook Message and Skype. Once you login you will enter a private and secure chat room that’s available 24/7/365 for you and your counsellor, from here you can send and receive messages, anytime and of course from any device. Your counsellor will then read and reply to your message with assistance and guidance. You will get an email notification each time you or your counsellor send or receive a message. Please note that the email notification will not contain the message.
To organise a phone session you will need to schedule a call with your counsellor. Once scheduled simply log in at the agreed time, confirm you’re both in the room via message and click the voice call button to begin the call.
Please note that voice calls don’t work through the browsers Internet Explorer, Safari or on mobile devices. Please install Google Chrome or Firefox.
Video sessions function in the same way as voice calls. Schedule a video call with your counsellor, once scheduled simply log in at the agreed time, confirm you’re both in the room via message and click the video call button to begin the call.
Please note that video calls don’t work through the browsers Internet Explorer, Safari or on mobile devices. Please install Google Chrome or Firefox.
Of course! You can scroll back through messages from when you started counselling. Voice and video calls are not stored.
Your account will be automatically renewed on the anniversary date of your registration. Your subscription is a flat fee regardless of how many messages you send or receive. If you choose the voice and video call plan you can also organise up to two thirty minute video or phone calls each month.
At this stage services offered using this site are not covered by health insurance or Medicare.
No. You can stay anonymous if you choose to.
Supportive was built having in mind protecting your privacy and safeguarding the information you provide. Our privacy and confidentiality standards are by far more advanced than what is required by law or regulations so you can feel safe and comfortable.
- You don’t need to identify yourself.
- Everything you tell your counsellor is protected by strict federal and state laws.
- We don’t cooperate or work with any insurance companies or employers, so nothing needs to be shared, reported or filed with them.
- All the messages between you and your counsellor are secured and encrypted by banking-grade 256-bit encryption.
- Our servers are hosted in an “A Grade” facility, ensuring the best-in-class security and protection.
- Our browsing encryption system (SSL) is provided by RapidSSL, a world leader in online security and encryption.